Customer Relationship

Multiple communication channels to improve your customer's experiences

About Customer Relationship Management

Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve customer service relationships and assist in customer retention and drive sales growth.

CRM systems compile customer data across different channels, or points of contact, between the customer and the company, which could include the company's website, telephone, live chat, direct mail, marketing materials and social networks. CRM systems can also give customer-facing staff members detailed information on customers' personal information, purchase history, buying preferences and concerns.

Why us?

  • Unified communication channel

    A platform for your agents to communicate with customer and eliminate customer's troubles.
  • Monitor team performance

    Keep track the agents' response and analyse team performance.
  • Ticketing feature

    Support case management within agents to achieve high support quality.
  • Enhanced experience for enquiry

    Enquiry messages from customer automatically routed to relevant agent.
  • Increase support quality

    Complete support automation process and reminder for agent to follow up.